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FAQ's
 

 

 

    • What is your current handling time?

    • What are wax tarts and how do I use them?

    • What type of warmer do you suggest I use with my wax tarts?

    • How much wax do you recommend I use in my warmers?

    • Will I get the same scent throw with every scent?

    • How do I store my wax tarts?

    • What materials do you use to make your tarts?

    • What materials do you use to make your container candles?

    • What countries do you ship to?

    • What forms of payment do you accept?

    • Do you accept returns or exchanges?


    What is your current handling time? top

    Most orders are shipped within 4-10 business days. Depending on how busy we are with orders it may be longer. You can contact us anytime regarding handling time. Holiday's take a little longer due to the high volume of orders we receive every day.


    Our business hours are:
    Monday - Friday 8am to 4pm EST
    Sat & Sun - Off (Family Time) ♥

    USPS Shipping Times:

    USPS Shipping Times: (This does not include our handling time)

    Priority Mail (packages weighing more than 13 oz) ~ will arrive within 2 - 5 business days via USPS.

    First Class Mail (packages weighing 13 oz or less) ~ will arrive within 2 - 10 business days via USPS

    All orders will come with a free delivery confirmation number so that you can track your order during the shipping process.

    What are wax tarts and how do I use them? top

    Wax tarts are basically scented wax (candles) without a wick. You place them in a tart warmer to melt and enjoy the aroma throughout your home. They are a much safer way to scent your home rather than burning a candle with a flame.

    What type of warmer do you suggest I use with my wax tarts? top

    There are many types of warmers on the market today. Some examples are hot plates (we highly recommend), a Glade warmer which has a warming dish (we highly recommend), lamps, lanterns, and even pluggable warmers that you plug into a wall outlet.

    There are also many types of warmers with high and low watt bulbs. The 24 watt warmers will give a more intense aroma because the wax gets much hotter than the lower watt bulbs. If you want to make your tarts last longer, we suggest turning your warmer on, wait until the aroma fills the room and then turning it off. The aroma will linger for quite a while and your wax will last much longer.

    How much wax do you recommend I use in my warmers? top

    We recommend using about an ounce of wax in each of your warmers for a nice scent throw. 

    Will I get the same scent throw with every scent? top

    No, some scents will be a lot stronger on scent throw than others. Vanilla based scents will have the shortest and mildest scent throw while others such as floral & herbal scents will have a much stronger throw and will last longer.

    The scent throw is also based on the type of warmer you are using. Refer back to the suggestions for types of warmers to fully answer this question. 

    How do I store my wax tarts? top

    Keep your wax stored in a cool, dry, dark place such as a drawer, closet or cabinet. Store them in the original cello bags that they come in or any other type of cello or glass container. DO NOT store them in plastic such as ziploc bags. Plastic has been known to make the scent evaporate over time. Always store the scents separately. Otherwise, the scents will try to marry together.

    What materials do you use to make your tarts? top

    Our tart wax is a soy paraffin blend which has an excellent fragrance retention with good cold and hot throw characteristics. We use concentrated fragrances which are the best on the market today. We load each batch with as much fragrance as the wax will hold to give you hours of fantastic aroma's.

    What materials do you use to make your container candles? top

    Our container candles are a blend of soy and paraffin. They have an excellent fragrance retention with good cold and hot throw characteristics. We have tried many waxes and just love the way this wax performs for us and we think you will too!

    What countries do you ship to? top

    Our shopping cart is set up for United States only. If you are outside of the United States, we have an Ebay store for international buyers. 

    What forms of payment do you accept? top

    The shopping cart is set up to accept credit, debit, echecks and paypal payments via the paypal system. If you are having any issues with paypal your order may not go through. Please contact Paypal if an issue occurs.


    I am having problems checking out. What do you recommend

    If you have any problems checking out do the following:

    • Clear your computers temporary files, history,cache & cookies.
    • Restart the browser.
    • If you are using IE10, you may need to turn on or turn off compatibility mode.

    If you still are unable to check out, please contact us.

    Do you accept returns or exchanges? top

    If your item is defective or damaged during the shipping process please contact your local post office. All priority mail packages are insured through USPS. They will inspect the package and materials. Be sure to show proof of your invoice (amount of purchase) and they will refund you for the damages they created during shipping.

    If you want to exchange an item simply because you do not like the scent you chose, we will be happy to accommodate you. In this instance, we ask the buyer to pay for return shipping and/or the shipping fee to ship a new package.